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Last Updated: 2025-04-08

Welcome to Amusements VRFX inc. (“we,” “us,” or “our”), and thank you for trusting our services. We are committed to protecting the confidentiality and security of the personal information you provide to us. This Privacy Policy describes how we collect, use, disclose, retain, and protect your personal information, in accordance with applicable laws in Quebec, including the Act respecting the protection of personal information in the private sector.

1. SCOPE AND APPLICATION

This Privacy Policy applies to all personal information that we collect, use, or disclose, whether online (via our website or booking forms) or offline (when you visit our facilities). It also covers personal information collected through third-party partners, including Zero Latency.

By using our services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

2. PERSONAL INFORMATION COLLECTED

We may collect various types of personal information depending on the context:

  1. Contact Information: Name, phone number, email address, mailing address (if applicable).
  2. Booking Information: Date of visit, time, number of participants, billing or payment information.
  3. Automatically Collected Information: IP address, browser type, language preferences, pages visited, length of visit, or any other similar information collected through cookies or similar technologies.
  4. Additional Information: Any information you may voluntarily provide (e.g., when making an inquiry, completing a satisfaction survey, or entering a contest).

3. METHODS OF COLLECTION

  1. Direct Collection: We collect information when you:
    • Book a virtual reality (VR) or simulator session directly on our website.
    • Fill out a contact or registration form on our website.
    • Communicate with us by phone, email, or in person.
    • Participate in our events or promotions.
  2. Collection by Third Parties:
    • Zero Latency: Certain bookings (notably for Zero Latency experiences) may be made through their platform. In such cases, we receive from Zero Latency only the information necessary for managing and tracking your booking. Zero Latency is responsible for the processing of personal information it collects directly. To exercise your rights regarding the data held by Zero Latency, you must contact them directly.
  3. Tracking Technologies: We use tools (such as cookies and web beacons) to collect certain information about you when you browse our website.

4. USE OF PERSONAL INFORMATION

We use your personal information for the following purposes:

  1. Providing Our Services: Managing your bookings, ensuring access to our facilities, and delivering quality customer service.
  2. Communication: Responding to your inquiries, sending booking confirmations, following up with customers, sending promotions or information about our activities and events (if you have consented).
  3. Service Improvement: Analyzing the use of our website and facilities to enhance your experience.
  4. Security: Preventing fraud, complying with the law, and ensuring the safety of our visitors and employees.

We retain your personal information only for as long as necessary to fulfill these purposes or as required by law.

5. DISCLOSURE AND SHARING OF PERSONAL INFORMATION

  1. Service Providers and Partners: We may share your personal information with certain trusted third parties (e.g., payment processing services, web hosting providers, booking platforms) when necessary to provide our services. These third parties are required to protect the confidentiality of your personal information and use it only for the purposes for which it was disclosed.
  2. Zero Latency: For bookings made through Zero Latency, we may receive or provide certain limited information necessary to process your booking. However, any request to modify or delete personal information held by Zero Latency must be made directly to Zero Latency.
  3. Legal Requirements: We may disclose your personal information if required by law or legal process, or if necessary to protect our rights, property, or the safety of our customers and employees.

6. SECURITY OF PERSONAL INFORMATION

We implement physical, organizational, and technological security measures to protect your personal information against loss, theft, unauthorized access, disclosure, or modification. These measures include:

  • Restricting access to personal information to employees who need it to perform their duties.
  • Using secure passwords, encryption, and other technical measures.
  • Hosting our databases in secure environments.

Despite our efforts, no security measure is foolproof. We cannot guarantee the absolute security of your personal information.

7. YOUR RIGHTS

In accordance with applicable Quebec legislation, you have certain rights regarding your personal information:

  1. Right of Access and Rectification: You may request access to your personal information and request that it be corrected or updated if it is inaccurate or incomplete.
  2. Right to Withdraw Consent: You may withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
  3. Right to Erasure / Deletion: Upon request, we can delete your personal information from our databases unless we are legally required to retain it or if retention is required to fulfill our contractual or legal obligations. For data processed directly by Zero Latency, you must submit your deletion request directly to Zero Latency.

To exercise your rights or ask questions, please contact us using the information in Section 9.

8. TRANSFER OUTSIDE THE PROVINCE OR COUNTRY

Some of our service providers or partners may be located outside Quebec or Canada. In such cases, your personal information may be subject to the laws of those jurisdictions. We take reasonable measures to ensure these third parties provide a level of protection comparable to that under Quebec law.

9. CONTACT INFORMATION

If you have any questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us:

Amusements VRFX inc.
1850 Hymus Blvd, Dorval, QC H9P 1J7
Email: info@vrfx.ca
Telephone: 1-514-594-5918

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legislative changes. The “Last Updated” date at the top of the Policy indicates the most recent version. We encourage you to review this Policy periodically to stay informed about our privacy practices.